Who do I ask for help if I can’t log on?

Contact Customer Service at 514-324-8254 or 1-800-465-2139.

What do I do if I’ve forgotten my password?

No problem!
  1. Click on the “Forgot your password?” link on the Login page.
  2. Enter your email address and click “Submit.”
  3. You’ll receive an email explaining how to re-activate your password.
  4. Click on the link in the email, directing you to our website. You’ll be able to create a new password.

Can I change my password?

Of course!
  1. Go to the Personal information/Password section of your IGA.net account.
  2. Enter your current password and click “Change my password.”
  3. Enter a new password and confirm.
  4. Save your changes.

How do I change my email or civic address on the site?

To change your email address, go to the Personal information section of your profile. You can also change, remove or add a civic address in the Address book of this section.

What is the “Grocery lists” function?

With this function, you can make grocery lists for all sorts of occasions! Then store these lists in your account, print them for in-store shopping, or transfer them to your shopping cart to order the items.

How do I make a grocery list?

You have two options:

  1. In the Grocery lists section of your account, click on “Create a new list.” Name your new list and enter products; then click on “Create.”
  2. In your detailed grocery cart in the online grocery store, click “Add the selected products to a list,” or click the list icon appearing below each product. Under “Create a list,” name your list and click “Create.”

How do I add items to my grocery lists?

You can add items to your lists in three ways, depending on which site section you are in:
  1. In the Grocery lists section of your profile, select the list you want, and add a keyword in the “Add a product” box.
  2. In the online grocery store, click on the “Add to the list” button beneath each item.
  3. On a recipe page, check off the ingredients you want and click the “Add to the list” button.

How do I close my account?

Contact Customer Service at 514-324-8254 or 1-800-465-2139.


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